Our Shipping Policy

DELIVERY METHODS & CHARGES:

Destination

Service

Rate

Arrival*

48 U.S. States, (including P.O. Boxes)

Standard

FREE (Over $59)

or 

$7.50 (Under $59)

5-7 Business Days

2 Days

$19.99

2 Business Days

Next Day Air

Varies by weight, calculated at checkout

1 Business Day

HI, AK and U.S. Territories

Standard

$6.00 (Over $50)

or 

$13.50 (Under $50)

5-7 Business Days

2 Days

$29.99

2 Business Days

International

We DO NOT ship Internationally.

COVERAGE & CARRIERS:

  • When Standard Shipping is selected, the carrier who delivers your order will depend on the weight and size of the shipment. You will receive tracking information in the Shipping Confirmation email and will be able to track your order at that time.
  • We currently only ship within the U.S.
  • Your order may require a signature release upon delivery.

FREE GROUND SHIPPING

  • To qualify for free ground shipping, the order sub-total must be $59 or more after all discounts are applied. Sub-total does not include tax or shipping fees. Free shipping offer only applies to orders shipped in the contiguous United States. (excludes Alaska & Hawaii).

ORDER TRACKING:

  • Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

ORDER CANCELLATIONS/EDITS/DAMAGES:

  • If you would like to edit or cancel an order, our customer service team must be notified within 2 hours of when the order was placed. If the order is placed outside of business hours, please notify customer service as soon as possible and the order will be adjusted in the first two hours of the next business day. After the 2-hour window, we will not be able to cancel or make edits to the order.
  • We are not responsible for shipping addresses that are entered incorrectly at check out. If an address is entered incorrectly at checkout, customer service must be notified within the 2-hour window to make the corrections. After the 2-hour window, we will not be able to cancel or make edits to the order and we will not be able to submit a refund for the error.
  • If your order has arrived damaged, please contact customer service at customer.service@perfumania.com as soon as possible. You must keep the damaged items until our customer service team has filed a claim with the carrier. If you dispose of the item we will not be able to honor the claim.

ADDITIONAL INFORMATION:

  • Your package will be shipped Monday through Friday from 9:00 a.m. to 5:00 p.m. EST (except U.S. holidays). In the event that your item(s) is/are unavailable, you will be notified via E-Mail. The cutoff for 2 Day and Next Day shipping is 11:00am EST. If your expedited shipping order is placed after 11:00am EST it will ship the following business day.
  • All deliveries are subject to the carrier's Terms & Conditions.
  • (NOTE: Certain circumstances and weather conditions may delay shipping. Please refer to this page for shipping updates.)

Our Return Policy

In the event that you are not satisfied with your order, please return unopened and unused merchandise in its original condition within 30 days for a full refund.

Please email us at customer.service@perfumania.com or call (866) 557-2368 prior to shipping your package for your return.

If the return is a result of our error, your shipping costs will be refunded, as well. Perfumania will not be responsible for insufficient address and packages returned to sender.

Returns may only be shipped directly to the Perfumania.com warehouse at the address below. We do not accept online returns to our Perfumania Retail locations at this time. Please include the following information with your return:

  • Full name:
  • Street Address:
  • City:
  • State:
  • Zip Code:
  • Country:
  • Phone Number:
  • E-mail Address:
  • Original order confirmation no. or invoice no.:
  • Reason for return:
Return Shipping Address
Perfumania.com
2020 Ocean Ave, Suite A
Ronkonkoma, New York 11779 U.S.A

If you have any questions about returning merchandise, please e-mail customer.service@perfumania.com or call us at (866) 557-2368.

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