1. Questions About Products 2. Questions About Shipping Your Order 3. Questions About the Perfumania.com Website and Security 4. Questions About Company Policies Product Inquiries Q. How is it that Perfumania.com is able to carry certain items that cannot be obtained anywhere else? A. Traditional retail stores are rest
Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, Perfumania.com has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.
Perfumania.com is committed to ensuring complete customer satisfaction, and will do its best to satisfy all of its customers' fragrance needs. If a customer is searching for a hard-to-find fragrance, we will do our best to locate that item and keep it in our inventory. You can be assured that Perfumania.com will always carry a wide selection of brand name fragrance products.
No. Perfumania.com can only ship directly to the customer. One of the main reasons behind Perfumania.com's ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. We do not ship customer orders to Perfumania, Inc. stores for customer's pick-up.
You are welcome to send us your fragrance request by email to customer.service@Perfumania.com or call our customer service department at (866) 557-2368 between the hours of 9am to 5pm Eastern Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.
We mostly use USPS to ship to the contiguous 48 United States, however this is subject to change without notice. We also offer expedited shipping via UPS 2nd Day and Next Day services to United States addresses.
Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The Perfumania.com site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you entering personal information do not need to be protected.
Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call customer service (866) 557-2368.
No. All information submitted to Perfumania.com remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.
One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and ourselves. Reducing fraud makes it possible for us to lower our prices.
Once payment has been confirmed, most orders are shipped on the following business day except for UPS 2nd Day and UPS Next Day orders received by 12:00 p.m. (EST) on a business day that are shipped on the same day.
Once merchandise has left our premises, the responsibility for safe delivery is with our carrier . On behalf of its clients, Perfumania.com will seek recourse from the carrier in the event of loss or damage and subsequently refund all missing or damaged products.
If there is any problem with the order the customer is notified by email or by phone.
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