Frequently Asked Questions – Perfumania

1. Questions About Products 2. Questions About Shipping Your Order 3. Questions About the Perfumania.com Website and Security 4. Questions About Company Policies Product Inquiries Q. How is it that Perfumania.com is able to carry certain items that cannot be obtained anywhere else? A. Traditional retail stores are rest

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Product Inquiries

How is it that Perfumania.com is able to carry certain items that cannot be obtained anywhere else?

Will Perfumania.com continue to carry the hard to find items in the future, i.e. can the customer be assured that they will be able to continue to purchase these items from Perfumania.com?

Does Perfumania.com sell imitation brands, old and or used products?

Does Perfumania.com expand the assortment of products offered at it's web site?

Can Perfumania.com mail customer orders to a Perfumania retail store for pickup?

Can customers return items purchased over the Internet to the nearest Perfumania retail store for an exchange or credit?

Can Perfumania.com locate and obtain specially requested items for their customers?

Does Perfumania.com provide the contact information for the designers and manufacturers of the various fragrances products?

Shipping Inquiries

How are the products delivered?

What are the shipping charges?

Can I have my order delivered to a post office box?

Does Perfumania.com deliver to international destinations?

Web Site Inquiries

Is the web site secure?

Is it safer to place orders over the phone than on the Internet?

Does Perfumania.com sell customer information or customer lists to other companies?

Company Policy Inquiries

Why is it that the customer is required to give their billing address when they no longer reside at that residence, or do not want their package sent there; other Internet companies do not require this information?

Will the customer's order be sent to their billing address?

How long will it take before orders are processed and shipped?

What is Perfumania.com's policy on customer returns?

Are customers required to pay the shipping charges for items that are being returned?

What is Perfumania.com's policy on issuing customer credits for returned merchandise?

Once packages have left Perfumania.com's premise, who has the responsibility for product delivery?

How are users notified if an item is out of stock?

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