Return Policy

If you are not completely satisfied with your purchase, you may return unopened and unused merchandise in its original condition within 30 days for a full refund.

For health and safety reasons, we are unable to accept returns or issue refunds on cosmetics, hair care, or skincare items. Please make your selections carefully.

All returned items are subject to a quality inspection. Items that are not received in original condition or do not pass inspection may be returned to the customer or discarded, and a refund will not be issued.

Please be sure to package your return appropriately to avoid damage during transit. Perfumania is not responsible for items damaged while being returned.

Before shipping your return, please contact us for instructions:
📧 customer.service@perfumania.com
📞 (866) 557-2368
Monday–Friday, 9am–5pm EST.

If the return is due to our error, we will refund your shipping costs. Perfumania is not responsible for insufficient addresses, packages returned to sender, or lost or stolen packages.

Please note: Online orders must be returned directly to the Perfumania.com warehouse. We are currently unable to accept online returns at Perfumania retail store locations.

Please Include With Your Return:

Include your original packing slip. If unavailable, please provide:

• Full Name
• Phone Number
• Email Address
• Original Order Confirmation or Invoice Number
• Reason for Return

If you have any questions about returning merchandise, please contact customer.service@perfumania.com or call (866) 557-2368.