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Our Return Policy

In the event that you are not satisfied with your order, please return unopened and unused merchandise in its original condition within 30 days for a full refund.

Return authorization is required. Please email us at customer.service@perfumania.com or call (866) 557-2368 prior to shipping your package for your return authorization number.

In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in good condition to qualify for a full refund.

If the return is a result of our error, your shipping costs will be refunded, as well.

Returns may be shipped either directly to the Perfumania.com warehouse at the address below, or brought in to any one of our Perfumania Retail locations across the United States. If retuning to a store location, please bring the order confirmation that you received when the order was placed. If returning to our warehouse, please include the following information with your return:

  • Full name:
  • Street Address:
  • City:
  • State:
  • Zip Code:
  • Country:
  • Phone Number:
  • E-mail Address:
  • Original order confirmation no. or invoice no.:
  • Return authorization code:
  • Reason for return:

 

Return Shipping Address
Perfumania.com
2020 Ocean Ave, Suite A
Ronkonkoma, New York 11779 U.S.A

If you have any questions about returning merchandise, please e-mail customer.service@perfumania.com or call us at (866) 557-2368.

Notice of temporary suspension of online redemption of perks program points

Dear Customers,
Effective February 26, 2020, online redemptions of Perfumania Perks Program points will become temporarily unavailable while we implement our new and improved rewards program. You will continue to earn points on all online purchases (in accordance with the Program Terms & Conditions) but will have to wait to redeem points online until our new Perks Program is up and running. Points remain available for use and may still be redeemed on in-store purchases during this time. We will update you once online redemption of Perfumania Perks Program points is again available. We are very excited to share our new Perks Program with you and appreciate your patience!

Sincerely
The Perfumania Team

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