Our Shipping and Return Policy

COVERAGE & CARRIERS:

• When Standard Shipping is selected, the carrier who delivers your order will depend on the weight and size of the shipment. You will receive tracking information in the Shipping Confirmation email and will be able to track your order at that time.
• We currently only ship within the U.S.
• Your order may require a signature release upon delivery.

FREE GROUND SHIPPING

• To qualify for free ground shipping, the order sub-total must be $59 or more after all discounts are applied. Sub-total does not include tax or shipping fees. Free shipping offer only applies to orders shipped in the contiguous United States. (excludes Alaska & Hawaii).

ORDER TRACKING:

• Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

ORDER REVISIONS / CANCELLATIONS / DAMAGES:

• To facilitate the timely processing of your order, we are unable to cancel or make any changes to orders once they are placed. Please select your items carefully and check for accuracy of all email addresses and shipping details, including apartment number, street number and name, city, state and zip code. We are not responsible for incorrect information entered at checkout.
• If your order has arrived damaged, please contact our customer service team at customer.service@perfumania.com within 7 days of receipt of your package. You must retain the damaged items until our customer service team has filed a claim with the carrier. If you dispose of the item we will not be able to honor the claim or be able to issue any adjustment, including credit.  Claims will only be considered if received within 30 days of date of shipment.

ADDITIONAL INFORMATION:

• Your package will be shipped Monday through Friday from 9:00 a.m. to 5:00 p.m. EST (except U.S. holidays). In the event that your item(s) is/are unavailable, you will be notified via E-Mail. 
• All deliveries are subject to the carrier's Terms & Conditions.
• (NOTE: Certain circumstances and weather conditions may delay shipping. Please refer to this page for shipping updates.)

Our Return Policy

In the event that you are not satisfied with your order, please return unopened and unused merchandise in its original condition within 30 days for a full refund.

Due to health reasons, we do not offer refunds on cosmetics, hair care and skincare items. Please make your selections carefully. 

In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in good condition to qualify for a full refund.

Please email us at customer.service@perfumania.com or call (866) 557-2368 prior to shipping your package for further return instructions. We are available Mon-Fri 9am-5pm EST.

If the return is a result of our error, your shipping costs will be refunded, as well. Perfumania will not be responsible for insufficient address, packages returned to sender or lost/stolen packages.

Returns may only be shipped directly to the Perfumania.com warehouse. We do not accept online returns to our Perfumania Retail locations at this time.

Please include your original packing slip with your return or include the following information with your return.

• Full name:
• Street Address:
• City:
• State:
• Zip Code:
• Country:
• Phone Number:
• E-mail Address:
• Original order confirmation no. or invoice no.:
• Reason for return:

If you have any questions about returning merchandise, please e-mail customer.service@perfumania.com or call us at (866) 557-2368.